The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brooklyn, NY | 157 |
| Washington, D.C., DC | 144 |
| Philadelphia, PA | 135 |
| New York City, NY | 109 |
| Baltimore, MD | 33 |
| Pittsburgh, PA | 33 |
| Boston, MA | 25 |
| Queens, NY | 24 |
| Alexandria, VA | 24 |
| The Bronx, NY | 24 |
| Newark, NJ | 23 |
| New Castle, DE | 21 |
| Jersey City, NJ | 20 |
| Fairfax, VA | 19 |
| Ashburn, VA | 18 |
| Louisville, OH | 18 |
| Buffalo, NY | 16 |
| Syracuse, NY | 14 |
| Hyattsville, MD | 14 |
| Birmingham, AL | 14 |
| Oklahoma City, OK | 13 |
| Albany, NY | 13 |
| Richmond, VA | 12 |
| Arlington, VA | 12 |
| Charlotte, NC | 11 |
| Virginia Beach, VA | 11 |
| East Orange, NJ | 10 |
| Staten Island, NY | 10 |
| Bloomfield, NJ | 9 |
| Reston, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
🧅🥯 (@NationalsLiker) reported @NTP_Nate @harpergordek Cox. No real complaints on speed ro stability, although I’d rather have Xfinity. I’m wired for Fios but the connection is several rooms away from where the TV is and I’m not sure how that would work.
- Francesca (@CeliacSoprano) reported
What gives @verizonfios #RestaurantImpossible latest episode is still not available on demand a week later! Make S19:E34 available! My DVR went down in a power outage and only recorded the first 10 mins.
- Molly Griffard (@MollyGriffard) reported
@msolurin If your bldg doesn’t have FIOS you can do what my former roomie did & call to complain. We got service to our block in a couple months. They’ve been slow to add service in POC neighborhoods & are in trouble for it, but some stern words from a lawyer seemed to do the trick.
- Sanndy_Cheeks (@sann_man) reported
@verizonfios Great. So will just have to wait an entire week to get back the service I was already signed up and paying for….
- Richard Dean (@ARichardDean) reported
@imchrisbrennan Union County: Verizon FiOS landline Internet has been down for NINE HOURS #VerizonFios #VerizonFiOSdown #Verizon
- Joe Anthony (@joeanthony) reported
@Jade58311067 @verizonfios @Verizon They just told me there was an outage
- Jeremy Weir (@jeremyhweir) reported
@paulkatznova @verizonfios Can confirm this issue in this area
- hendo (@odnehlb) reported
@verizonfios is honestly the worst company to have for cable and internet.
- el 🝮 at geekyland (@SINGNlE) reported
the fios era too… i’m the only one that has never read the book or seen the movie
- Alexander S (@alexfirth21) reported
Verizon Fios been **** these past couple of months. Now I been restarting my router every other day. And now the internet goes out without even showing there’s an outage it just stops, no red light on the router. I swear I’d switch to something else if the competition was faster.
- Sanndy_Cheeks (@sann_man) reported
@verizonfios @verizonfios I spoke to about 5 different support people after being transferred back and forth waiting on hold for hours. Just to try and get back the service I paid for but lost due to a clerical error?
- ✨ (@yourstrulyraisa) reported
@verizonfios has the worst customer service. They charge so much money every month and want me to pay more fees to fix issues with their equipment
- Sanndy_Cheeks (@sann_man) reported
@verizonfios I have just spent the last 6 hours talking to Verizon support and I can confidently say it’s the worse experience I’ve ever had with a service provider. My internet service was disconnected by a support chat agent when trying to change my billing address..
- omars (@omars1234) reported
* Needs consistent results from the outage checker. I got different dialogues and different output. One time it finally gave me a "yes you're down, here's the ETA". Of many tries* The app offers nothing over the site, but reps always push it@verizonfios @VerizonSupport 2/*
- omars (@omars1234) reported
Thoughts after my 2nd FiOS outage in a month @verizonfios @VerizonSupport * The website tools are WAY too slow. Can't take 20+ minutes to determine if there's an outage.* Needs expert mode. I've had FiOS 15+ yrs, I don't need the same steps as a newb1/*
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